Repair guides
What’s actually wrong with it?
Honest explanations of the faults we see most: what usually causes them, what is worth checking yourself, and where to stop and call someone. No upselling.
Guide
Common fault
Why are my dishes still dirty after a wash?
Dishes coming out gritty or filmy is usually water not reaching them properly, rather than the detergent being wrong.
Read →Why is my refrigerator not cooling?
The fridge section is warm but the freezer still works, or nothing is cold at all. Here is what usually causes it and what is worth checking before you call.
Read →Why isn't my dryer heating?
The drum turns but the clothes come out cold and damp. Usually a heating element, a thermal fuse, or restricted venting — and venting is the one that matters most.
Read →Why won't my washing machine drain?
Standing water at the end of a cycle usually means a blockage or a failed pump. Here is how to tell which, and what you can safely check.
Read →